Terms & Conditions

The terms and conditions outlined below govern your use of this website, LouiseXin.com. By accessing or using this website, you agree to comply with these terms and conditions. If you do not agree, you may not use this website.

1. Changes to Terms and Conditions

Louise Xin reserves the right to update or modify these terms and conditions at any time without prior notice. Changes will take effect immediately upon posting on this website. Your continued use of the website signifies your acceptance of any amended terms. It is your responsibility to review these terms periodically for updates.

2. Disclaimer

This website and its content are provided "as is," without any warranties of any kind, express or implied, except where required by law. To the fullest extent permitted under applicable law, we disclaim all warranties, including but not limited to implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement.

We do not guarantee:

  • That the website will be free from errors or interruptions.

  • The accuracy, reliability, or currency of the content.

  • That the website or its server is free of viruses or other harmful components.

We may suspend or withdraw access to all or any part of the website at any time without notice and without liability.

This website may contain links to third-party websites for your convenience. We do not endorse, control, or take responsibility for the content, accuracy, or availability of these websites.

3. Limitation of Liability

Your use of this website is at your own risk. To the fullest extent permitted by law:

  • Louise Xin is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of this website or products purchased from it.

  • This includes damages caused by viruses, inaccuracies, incomplete information, or delays in performance.

Where liability cannot be excluded under Swedish or French law, it is limited to the value of the transaction giving rise to the claim.

4. Product Availability

We strive to keep product information and stock levels accurate. However:

  • Product availability cannot be guaranteed.

  • We reserve the right to modify or discontinue any product without notice.

In the event of unavailability, we will notify you and provide options, including a refund or alternative product where possible.

5. Your Obligations

You agree to:

  • Use this website only for lawful purposes and in compliance with applicable laws.

  • Not disrupt or interfere with the website’s operation, including hacking or introducing malicious code.

  • Indemnify Louise Xin against any claims, damages, or liabilities arising from your breach of these terms.

You are responsible for ensuring that your use of the website and any linked services complies with the laws applicable in your country of residence.

6. Intellectual Property

All content on this website, including images, text, and designs, is owned by or licensed to Louise Xin and is protected under intellectual property laws.

You may not:

  • Copy, reproduce, distribute, or create derivative works from website content without prior written consent.

  • Use any of our trademarks or logos without permission.

Downloading or printing materials from the website is permitted for personal, non-commercial use only.

7. Shipping and Customs

  • Shipping is available internationally, with costs calculated at checkout.

  • Customers are responsible for customs duties, taxes, and any additional fees imposed by their country.

  • Delivery timelines vary depending on your location and product category. We are not liable for delays caused by customs or carriers.

8. Returns and Exchanges

Returns, exchanges, and refunds are subject to our Return and Exchange Policy, which may vary depending on the product category:

  • Made-to-Order: Non-refundable unless defective or incorrect.

  • Ready-to-Wear: Eligible for returns and exchanges within 14 days of delivery.

  • Couture to Rent: Non-refundable, with fees for late returns or damages.

9. Privacy and Cookies

We are committed to protecting your privacy. Please review our Privacy Policy for details on how we collect, use, and protect your information.

Cookies may be used to enhance your browsing experience. By using this website, you consent to our use of cookies.

10. Security of Information

While we strive to protect your personal information, no data transmission over the Internet can be guaranteed as 100% secure. By transmitting data to us, you accept the associated risks.

11. Termination of Access

We reserve the right to terminate your access to this website at any time without prior notice. All provisions of these terms, including disclaimers and limitations of liability, will survive such termination.

12. Governing Law

These terms and conditions are governed by the laws of Sweden and France. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Sweden or France, as applicable.

13. Contact Information

For questions about these terms and conditions, please contact us at:

Email: customerservice@louisexin.com