Shipping & delivery

At Louise Xin, we offer three distinct product categories: Made-to-Order, Ready-to-Wear, and Couture to Rent, each with specific return, exchange, and shipping guidelines. Please review the policy carefully to understand how these apply to your purchase.
We take pride in offering thoughtfully crafted fashion that values quality, sustainability, and individuality. Our approach differs from what you might expect from major brands—our process requires more time and patience to ensure each piece is meaningful and responsibly created.

1. Our Commitment to Slow and etnical Fashion

  • Beyond Fast Delivery: Unlike many major brands, we don’t prioritize speed at the expense of quality or sustainability. Instead, we focus on delivering pieces that reflect craftsmanship and intention.

  • Sustainability First: To prevent overproduction and reduce waste, every piece is either made-to-order, limited in availability, or carefully curated. This approach means your order may take longer, but we promise it’s worth the wait.

2. Delivery Times by Product Category

Our delivery times vary based on the type of product you order:

  • Made-to-Order: Handcrafted specifically for you. Production takes 3-6 weeks, depending on the complexity of the piece, followed by shipping time.

  • Ready-to-Wear: Ships within 3-10 business days, depending on stock availability and your location.

  • Couture to Rent: Shipped to arrive by the agreed rental start date. Please ensure the item is returned on time to avoid late fees.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and the weight of your order.

  • International customers are responsible for any customs duties, taxes, or import fees, which may vary by country.

4. Tracking Your Order

You will receive a confirmation email with tracking details once your order is shipped. Please use the tracking information to monitor your delivery status.

5. Delivery Delays

  • Longer Wait Times: Our goal is to offer high-quality, thoughtful creations, which may require more time than typical fast or major brands.

  • External Factors: Delays caused by customs, shipping carriers, or other unforeseen circumstances are beyond our control, but we will do our best to keep you informed.

6. Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us at customerservice@louisexin.com. We will assist you in resolving the issue with the carrier and arrange for a replacement or refund where appropriate.

7. Why the Wait Is Worth It

At Louise Xin, we prioritize meaningful, sustainable production over mass production. While the timeline may differ from major brands, we believe the result—a thoughtful, high-quality piece—is well worth the extra patience. Your support helps us uphold our commitment to a more responsible fashion industry.

8. Contact Us

For questions about shipping and delivery, please reach out to:

Email: customerservice@louisexin.com